Returns & Refunds

We hope you’ll love your order from Kumohana. However, if something isn’t quite right or you simply change your mind, we’re happy to help with a return.

We offer a 14-day return period for eligible orders. You can request a return within 14 days of receiving your order. Once you’ve let us know that you’d like to make a return, please send the item back to us within the following 14 days.

To help us process your return smoothly, items should be returned in their original condition, with any tags attached and, where possible, in their original packaging.

You’re welcome to carefully inspect your item after receiving it, just as you would when shopping in person. Please take reasonable care of the item while it is with you. If an item has been used or handled beyond what is reasonably necessary and its value has been reduced, an appropriate deduction may be made from the refund where permitted by applicable law.

Nothing in this policy affects any rights you may have under applicable consumer law.

How to Start a Return

To start a return, simply contact us at info@kumohana.com with your order number.

Once we’ve received your return request, we’ll provide you with the return address and instructions on how to send your item back to us.

Please contact us before sending your return so we can identify it and process it as quickly as possible when it arrives.

Return Shipping

For change-of-mind returns, customers are responsible for arranging and covering the cost of return shipping.

We recommend using a tracked shipping service and keeping your proof of postage until your return has been completed.

If your item is damaged, faulty or different from what you ordered, please contact us before arranging a return. We’ll provide the appropriate return arrangements and help you resolve the issue.

Damaged, Faulty or Incorrect Items

We carefully check and pack every order before it leaves us. However, if your item arrives damaged, faulty or different from what you ordered, please get in touch with us as soon as possible so we can make it right.

To help us resolve the issue quickly, please include:

• your order number

• a brief description of the issue

• clear photos of the item

• photos of the packaging, where possible

We’ll review the details and work with you towards the most appropriate solution.

Where a return is required because an item is damaged, faulty or incorrectly supplied, we’ll provide the appropriate return arrangements.

Exchanges

If you’d like a different item, colour or design, the quickest way is usually to return your original item and place a new order for the one you would like.

This means you don’t have to wait for your return to reach us before securing another item, which can be especially helpful for pieces with limited availability.

Items That Cannot Be Returned

There are a small number of products for which change-of-mind returns may not be available, including:

• personalised or custom-made items

• perishable goods

• sealed products that cannot be returned for health or hygiene reasons once opened

• other items where a right to cancel does not apply under applicable consumer law

This does not affect your rights if an item is faulty, damaged, not as described or incorrectly supplied.

If you’re unsure whether a particular item can be returned, please get in touch — we’ll be happy to help.

Final Sale Items

Items clearly marked as Final Sale are not eligible for return or exchange where permitted by applicable law.

Where applicable consumer law provides you with a right to cancel or return your purchase, those rights will continue to apply.

This also does not affect your statutory rights if an item is faulty, damaged, not as described or incorrectly supplied.

Refunds

Once your return reaches us, we’ll inspect it and let you know when your refund has been processed.

Approved refunds will be returned to your original payment method.

Original shipping charges are non-refundable, except where a refund of standard delivery costs is required by applicable consumer law. Where this applies, only the cost of our least expensive standard delivery option will be refunded. Any additional cost for an upgraded or express delivery service is non-refundable.

Customers are responsible for the cost of return shipping for change-of-mind returns.

Refunds will be processed within the applicable refund period. Once we’ve processed your refund, your bank or card provider may take a little additional time to show the funds in your account.

Need Help?

If you have any questions about a return, refund, damaged item or your order in general, please contact us at info@kumohana.com.

We’re always happy to help.