Shipping policy
At Kumohana, we aim to process and ship your order as smoothly and efficiently as possible. Please review the information below before placing your order.
Shipping Locations
We currently ship from our warehouse in the United Kingdom:
Office No.118, 1 Aston Court, Kingsmead Business Park, High Wycombe, Buckinghamshire, HP11 1JU, United Kingdom
Shipping Methods and Estimated Delivery Times
We carefully prepare and dispatch every order directly from the UK, with most orders ready to leave us within 1–3 business days.
We only sell products that are available to order, so once your order is placed, our team can begin preparing it for you straight away.
UK Delivery
Once your order has been dispatched, estimated delivery times are:
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Standard Shipping: 3–5 business days
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Express Shipping: 1–2 business days
Most UK mainland orders are sent via Royal Mail or DPD, depending on the size and destination of your parcel. Where tracking is available, you’ll receive the details once your order is on its way.
Need your order sooner? We recommend choosing Express Shipping at checkout for the quickest available delivery option.
European Union Delivery
We’re happy to ship to selected destinations across the European Union.
EU orders are usually sent via FedEx or DHL, with the most suitable service selected based on your destination and parcel.
Available shipping options, costs and estimated delivery times are shown at checkout, so you’ll know what to expect before placing your order.
Once your parcel is on its way, you’ll receive a shipping confirmation email with tracking details so you can follow its journey.
North America Delivery
We also ship to North America, with orders usually sent via FedEx or DHL for a reliable and trackable delivery service.
Available shipping options, costs and estimated delivery times are calculated based on your destination and displayed at checkout.
Once your parcel has been dispatched, you’ll receive a shipping confirmation email with tracking details so you can follow its journey.
Please note that free shipping is currently available for qualifying UK orders only and does not apply to international destinations.
Carefully Packed, Ready to Travel
We take care to pack every order securely before dispatch, with particular attention given to our ceramics and other delicate pieces.
During especially busy periods or seasonal events, preparation and delivery may occasionally take a little longer. All delivery timeframes are estimates, but we’ll always do our best to get your order to you as quickly as possible.
Shipping Rates
Shipping costs are calculated at checkout based on the delivery destination, package size/weight, and selected shipping method.
Free standard shipping is available on UK orders only when you spend over £60 or purchase any four items.
Any available express shipping options and prices will be shown at checkout.
Tracking Your Order
Where tracking is available, you’ll receive a shipping confirmation email with your tracking details as soon as your order is on its way.
Tracking information may take a little time to update after your parcel has been collected by the courier, so don’t worry if you don’t see an update straight away.
Delayed or Missing Orders
Occasionally, parcels may take a little longer than expected to arrive. If this happens, your tracking information is the best place to check the latest delivery status.
If your parcel is showing as delivered but you can’t find it, we recommend checking with members of your household, neighbours or building reception first, as couriers may sometimes leave parcels in a safe place or with someone nearby.
If you’re still unable to locate your parcel, please contact the courier or get in touch with us and we’ll be happy to help you look into it.
For parcels confirmed as delivered by the courier, we’ll always do our best to assist with any available delivery investigation. Any replacement or refund will depend on the outcome and circumstances of the delivery.
Damaged Parcels or Items
We carefully pack every order to help ensure it reaches you safely. However, if something arrives damaged, please get in touch with us as soon as possible and we’ll be happy to help.
To help us resolve the issue quickly, please include:
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your order number
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a brief description of the issue
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clear photos of the damaged item(s)
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photos of the outer and inner packaging where possible
Keeping the item and its packaging while we review your request will also help us investigate any damage with the courier.
Once we have the information we need, we’ll review the issue and work with you towards an appropriate resolution.
Shipping Address
Please take a moment to check that your delivery address is complete and correct before placing your order.
If you notice a mistake after ordering, contact us as soon as possible. If your order hasn’t been dispatched yet, we’ll do our best to update the delivery details for you.
Once an order has been dispatched, we may not be able to change its destination. Additional delivery costs may apply if a parcel needs to be resent because the address provided at checkout was incorrect or incomplete.
Local Pickup
We currently ship all orders directly to our customers and do not offer local pickup at this time.
Contact Us
For any shipping-related questions, please contact us at: